Sonrise PayMaster$ LLC
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Frequently Asked Questions
Q. How do we get our hours to you?
A. You can use phone, fax or email to contact us with your hours. We prefer
email, then fax and lastly a phone call. Email minimizes errors, misreads and the
need to call for clarification.
Q. How do paychecks get delivered to us?
A. Checks can be delivered in bulk to your office via USPS, sent individually to each employee (mailing
cost added), picked up at one of our two office locations in the Lebanon area or delivered by our courier to
your business location (providing you are in our local distribution area). Checks can also be sent via
Direct Deposit at no additional charge.
Q. How do reports get delivered to us?
A. Most payroll reports are sent to the employer via email. Other options are USPS, pickup at one of our
offices, courier delivery or employer access via the secure portal.
Q. If I discover a problem on the payroll, what do I do?
A. Contact us immediately! Although our payroll office hours are limited, one of our owners is able to be
contacted nearly all the time. Clients are provided with instructions on how to reach us in emergencies.
We will do all in our power to correct any errors as quickly as possible regardless of where the fault lies for
Q. How long does it take to get started?
A. That depends on how fast you gather your information and provide it to us. In most cases we can be
up and running with a live payroll within 48 hours if we have your full cooperation. The total process for
electronic filing, Direct Deposit and automatic debiting usually is completed within 2 weeks.
Q. Can we start payroll with Sonrise Paymaster$ at any time?
A. Yes. However, it often makes sense to start at the beginning of a calendar quarter or the beginning of a
month. We’ll be happy to discuss this with you after learning more about your particular circumstance.
Q. What are your set up fees?
A. For the standard payroll service there are no set-up fees and no hidden fees of any sort. For the hybrid
on-line service we charge a Start-Up fee ranging from $250 to $350 depending on the number of
employees. The fee includes from 3 to 4 hours of training.
Q. How much does your service cost?
A. Our fee is based on the number of employees and the frequency of your pay schedule. We will be
happy to provide you with a written proposal. Just give us a call or complete the REQUEST FOR
PAYROLL PROPOSAL FORM. For churches, the majority of our clients pay less than $1200 per year
with Full Service payroll. For non-church employers the cost is about $100 higher due to unemployment
requirements. Our hybrid program is $500 per year for most employers. We bill for our services at the
end of each quarter.
Q. Whose bank account is used to pay employees and taxes?
A. Your account is used for all payments. We never have you put money into our bank account . Our
software is able to generate checks using your bank account information and all taxes are debited directly
from your account.
Q. How do I know how much is being taken out of my account and when it
will be debited?
A. Each pay period we will provide you with reports that show how much is being debited and the dates of
the debits that you need to be aware before the next pay period. You can also access this information by
using your secure portal to the software.
Q. Isn’t it less expensive for us to purchase our own software and do our
own payroll in house?
A. Probably not! Your software needs to be updated at least once each year if not more. So even
inexpensive software adds up over time. Many software programs do not automatically update the local
tax rates for PA – ours does! The time you spend processing payroll (plus the time you spend worrying if
you got it right) carries its own price tag. Use the time you save to build your business or focus on your
core mission and let us handle the payroll.